How do I find out who my agent is?
For questions about your case, you should call
the appropriate Customer Service Unit (CSU). The only time you would need to
contact a particular agent is if his/her phone number is listed on a letter or
notice you receive from ORS/CSS, or the agent contacts you for further
information. Although you may not speak to the same person each time you call
CSU, each CSU representative is able to assist you with questions and concerns
about your case, such as case status requests. For routine payment questions,
you can call our automated phone line 24 hours a day, 7 days a week to find out
if a payment was posted and/or sent. If you have a complaint about the way your
case is being handled, it is also appropriate that you contact CSU as a first
step in resolving issues.
No comments:
Post a Comment