Offshoring Of Legal Specialized Knowledge 12

6. Provide mechanisms to search for expertise at project and
organizational levels: At the project level, the onsite and remote teams keep
a regularly updated expertise directory which basically answers the question
who knows what and who does what. A project portal (or knowledge base)
has also been built, which includes information about experts in the project,
system, and project documents. Using TMS’s knowledge transfer and
knowledge retention methodologies, the pointers are created and constantly
updated during the transition and steady state phases of each outsourcing
project, as onsite and remote counterparts interact with each other to transfer
knowledge and develop their expertise. At the company level, a broad
memory system brings external expertise into a project in a timely manner.
Members of CoEs in a project also serve as connection points with experts in
other projects or CoEs. Finally, TMS also organize knowledge exchange
events and seminars at different locations to facilitate communication and
learning between remote counterparts.