The Role Of A Western OLPI And Offshore Legal Provider Capabilities 7

3.       Domain expertise: This is the capability to retain and apply professional knowledge. The key issue here is not only the provider’s technical expertise or know-how, but also the ability to understand and manage the business needs of the customer. First, it becomes the provider’s responsibility to adjust capacity and use the best people. Second, both parties are reassured that the operating staff not only have the required expertise (i.e. in the procurement or the HR domain), but also have a good understanding of the specifics and particularities of the lawyer’s service.