4. Behavior management: Behavior management
refers to the ability to motivate and inspire people to deliver services of
high value. It is highly significant for lawyer-customers to evaluate the
extent to which a provider has acquired this capability, or in other words, how
competent the provider is in motivating and managing people to deliver service
with a “frontoffice” culture. Different providers use different methods to
acquire this capability.
No comments:
Post a Comment