Tuesday, February 25, 2014

The Role Of A Western OLPI And Offshore Legal Provider Capabilities 8

4.       Behavior management: Behavior management refers to the ability to motivate and inspire people to deliver services of high value. It is highly significant for lawyer-customers to evaluate the extent to which a provider has acquired this capability, or in other words, how competent the provider is in motivating and managing people to deliver service with a “frontoffice” culture. Different providers use different methods to acquire this capability.

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