Tuesday, February 25, 2014

The Role Of A Western OLPI And Offshore Legal Provider Capabilities 11

7.       Technology exploitation: This refers to the capability of rapidly deploying new technology as it is one of the key reasons for business process outsourcing (Willcocks and Lacity, 2006). This capability requires careful evaluation from the lawyer-customer’s perspective and should go beyond the pure technical skills of the provider. Significant areas for consideration include the values and behaviors the provider brings to technology exploitation, the processes that are followed as well as the infrastructure that is used as the basis of technology exploitation.

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