8. Program management: Program management
refers not only to project level capabilities, but also to the capability of
delivering a set of interrelated projects. More specifically, it involves the
processes of prioritizing, coordinating, mobilizing the organization, and
promoting a series of tasks that aim toward change and improvement. Feeny and
associates (2005) have highlighted the fact that, according to their research
findings, this capability has played a major role in the lawyer’s decision to Expand
the use of a provider for more projects.
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