Specific information such as Social Security numbers cannot
be released due to State and Federal regulations on confidentiality. Materials
that are public record or general information, such as the services Probation
offers or how to solve a problem, can be provided by the Customer Service Bureau
representative.
Because certain information is confidential, child support
staff are prevented from giving specific information to non-involved third
parties such as a current spouse, family member or friend. Referrals received
from your attorney or an elected official are processed the same as those we
receive directly from you. While child support workers may provide case
information to an attorney, they are prevented from giving case details to an
elected representative. Therefore, a response will be sent to you with an
acknowledgment letter to the officeholder that the matter is settled.
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