ARKANSAS Part 40

Why is it so hard to reach my child support office by phone sometimes?

Caseworkers and customer service representatives are constantly answering telephone inquiries, Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. Due to the high number of inquiries, you may have to wait to speak with someone or try your call again. Generally, our highest call volumes are Monday and Tuesday, so you may want to try your call later in the week if possible.

Custodial parents can obtain information about payments toll free from our automated voice response service: 800-264-2445. Mailing addresses and email addresses for local child support offices where your case is managed are also available.